Electronic Recording of Meetings and Conversations


Part 1 of this chapter deals with recording of meetings/conversations by individual service-users, in their capacity as private individuals.

Part 2 of the chapter deals with recording by employees acting in their professional capacity, which is subject to different legislative requirements, e.g. under the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

NOTE: This is a developing area, and legal advice must be sought as necessary.


In August 2022 Part 1 of this chapter was updated in line with case-law.

1. Recording by Service-users Acting in a Personal Capacity

This part of the chapter deals with recording of meetings/conversations by individual service-users, in their capacity as private individuals.

1.1 Introduction

Advances in technology (such as smartphones) have made the recording of meetings and other conversations with professionals much more easily available to individual service-users. This may be simply because they wish to have a verbatim record of the conversation/meeting to refer back to, or because they have difficulties in following or recalling conversations. They may, however, seek to use the recording for other purposes such as admission into evidence in family court proceedings, or even for wider broadcast.

This may arise in the context of private law or public law proceedings, and may involve recording of conversations between parents, between parents and social workers, foster carers, etc, or recording of conversations between parents and children. One parent may be trying to use it, for example, to justify their assertions regarding contact with the other parent.

For example, a parent recording their questioning of the child in a manner which is oppressive may in fact be evidence of possible emotional abuse of the child by that parent. Persistent recording of a social worker in such a way as to amount to intimidation could be perceived as harassment, if the scale or style of recording is excessive, oppressive or disproportionate, then this may cross a threshold, it is the intent, purpose and use of the recording which may constitute harassment Sharing recording to evidence what happened would not constitute harassment. However sharing recording to cause distress would constitute harassment and in these particular circumstances  it may be possible for the social worker to seek legal redress such as a non-molestation order.

Recording may take place overtly or covertly.

1.2 Overt Recording

A clear process should be in place for dealing with requests to record meetings/conversations. It is preferable for this to be addressed with all service-users at an early stage, rather than waiting until the situation arises at the start of a meeting/conversation. The process should set out how the request should be made, who will consider the request and how far in advance of the meeting/conversation the request should be made. It should also make clear to the service-user the limitations upon the use of the recorded material, e.g. that it can only be used in relation to the ongoing family proceedings and request that it is not broadcast more widely. The service-user should be advised if certain information is confidential and reminded of the child’s rights in regard to their own data. It is good practice to ask the service-user to sign to indicate their agreement to and understanding of these limitations. However, this is not a legally binding document

It is important that in such circumstances each request is considered on its own merits. If the decision-maker is minded to refuse the request, then legal advice should be sought. This is likely to be in extreme circumstances only.

Cafcass state the following in their Frequently Asked Questions: Can I record my interview with Cafcass?

'There should be no need to record an interview with Cafcass but if you tell the Family Court Adviser (FCA) that is what you intend to do then this will be referred to in the report and they may ask you to provide a copy of the recording if you intend to send it to the court. A copy would also have to be provided to the other party. Interviews will contain information confidential to the court, and the FCA may ask the court to make an order about how any recording can be kept confidential if they are worried about it being disclosed – for example, if the recording is posted on social media or shared with people who are not entitled to have access to it'.

1.3 Covert Recording

This is not a clear-cut area, and legal advice must be sought as appropriate.

Article 2(2) of the UK GDPR does not cover processing of personal data by an individual in the course of a 'purely personal or household activity'. The scope of this in the context of recording is not clear. However, Jackson J in M v F (Covert Recording of Children) [2016] EWFC 29 expressed the view that a similar exemption contained in the previous Data Protection Act was intended to protect normal domestic use, and would not cover the covert recording of individuals, and particularly children, for the purpose of evidence-gathering in family proceedings. HHJ Clarke at First Instance in Fairhurst -v- Woodward (2021) held that a party who sought to 'actively mislead' another party about what audio recordings were being captured, meaning that '…personal data may be captured from people who are not even aware that the device is there…', had breached data protection principles. The Court noted that the Information Commissioner has provided Guidance: Lawfulness, fairness and transparency on the meaning of 'transparency' in which she says that 'Transparent processing is about being clear, open and honest with people from the start about who you are, and how and why you use their personal data'.

Practitioners should be mindful that covert recording may be taking place and should endeavour to ensure that they do not make statements during ‘private’ conversations which they would not be prepared to hear produced as evidence in court.

Cafcass, in its Operating Framework, states:

'We should have nothing to fear from covert recording. Our attitude should be, “I am doing my job and I have nothing to hide. I can explain why I said what I said or why I did what I did.” This is within the spirit of transparency in the family courts. We should always be transparent in our work, to meet contemporary expectations, including being able to defend whatever we say or write in a court under cross-examination, because we are working to a professional standard on behalf of a child. In this sense, we should expect that everything we say or write could become public knowledge'.

The fact that the social worker has not given their consent to the conversation being recorded does not, of itself, render the recording unlawful or inadmissible.

1.4 Use of Recorded Material

Aside from the legitimacy of the recording itself, there may be restrictions on its use.

If a party seeks to admit such material into court proceedings, then it is at the discretion of the court whether to allow this or not. Such evidence will only be admitted if it is relevant to the issues in the case and not, for example, in furtherance of a personal grievance by a parent against a social worker.

Wider distribution, for example, making such recordings available via the internet, is likely to be in contravention of the General Data Protection Regulations and the Data Protection Act 2018. However, UK GDPR does cover individuals. The UK GDPR applies both to UK organisations that collect, store or otherwise process the personal data of individuals residing in the UK, and to non-UK organisations that offer goods or services to, or monitor the behaviour of, UK residents. Such recordings are likely to contain information (including possible ‘sensitive personal information’) relating to third parties, and the distribution of such information so as to enable those third parties to be identified would be in breach of data protection provisions. If the issues in question are the subject of ongoing court proceedings, then there is also a possible contempt of court. However, it depends on the identity of the third party. For example, a social worker, acting in their professional capacity, should not expect anonymity unless it is a particularly serious case that would mean they would be endangered by the recording being made public.

2. Recording by Employees Acting in a Professional Capacity

Employees, acting in their professional capacity, are subject to different legislative requirements. They are subject to compliance with all relevant data protection legislation including UK General Data Protection Regulation GDPR and Data Protection Act 2018.

The increase in 'virtual', rather than in-person, meetings and the associated technology, has led to an increase in scope for the recording of meetings, such as the built-in recording functionality for video calls.

This section of the chapter deals with recording by employees in their professional capacity. Note that, even where the meeting is not intended to be recorded, that individual service may unilaterally decide to record it, in which case the information contained in Section 1, Recording by Service-users Acting in a Personal Capacity will apply.

Before any new processes are put in place to record meetings or conversations, relating to service users or employees, advice should be sought from the Information Governance Team. A new data protection impact assessment (DPIA), under data protection legislation may be necessary for recording process or an existing one may require updating. This should be assessed on a case by case basis.

Recordings should only be made using devices and software applications approved by the employer for this purpose.

Consideration should be given in advance as to whether it would be necessary and appropriate to record a meeting. Note that this should take account of the circumstances of each case/meeting as an organisation must have a good reason to record a meeting.

Agreement to the recording should be obtained from all participants prior to the meeting/conversation and participants should be made aware of purpose of the recording and their rights over their personal data. The service-user may refuse to be recorded and if this is the case, the organisation should still go ahead with its statutory duty to hold the meeting.

A clear written process for recordings should be in place, which all involved in the meeting/conversation are aware of prior to recording, which addresses:

  • Purpose of recording e.g. to support accurate minute taking;
  • Lawful basis;
  • Procedure for recording process;
  • How agreement to record meeting/conversation will be recorded for all participants;
  • What happens if participant does not agree to be recorded;
  • Approved devices and software applications to be used;
  • Communications regarding recording process with participants;
  • Who the recording will be shared with;
  • Categories of personal data being discussed;
  • Technological and organisational measures to keep recording secure;
  • Responsibilities of those involved in meeting/conversation;
  • How long will recordings be kept and what will be the procedure for deleting them; and
  • How rights of individuals being recorded will be met in compliance with data protection legislation e.g. process for making a subject access request in relation to recording.

Please note - video recordings of meetings or training sessions, in which service users or employees are not going to be identified will not require a data protection impact assessment.